travel
June 06,2025 • 3 min read
The United Airlines Boston Office serves as a comprehensive hub for travelers seeking information, reservations, and customer service in the New England region. Whether you’re planning a business trip, vacation, or a last-minute emergency flight, the Boston office ensures you receive timely support and premium services tailored to your travel needs.
United Airlines operates from Logan International Airport (BOS), one of the busiest airports in the United States. The airline’s office and counters are strategically positioned within the terminal to ensure easy access for passengers.
Address:
United Airlines Office
Terminal B, Logan International Airport (BOS)
Boston, Massachusetts, MA 02128, United States
Contact Number (Reservations & Customer Service):
+1-800-864-8331 (24/7 United Airlines Customer Service)
Official Website:
www.united.com
Working Hours:
Monday to Sunday: 24 Hours (Airport Counter)
Office Assistance: 08:00 AM to 06:00 PM (Monday–Friday)
The United Airlines Boston Office offers a broad range of passenger services and operational support, including flight booking, ticket changes, travel documentation assistance, and more.
We assist with booking domestic and international flights on United Airlines and its codeshare partners. Passengers can inquire about:
One-way, round-trip, and multi-city bookings
Upgrade options (Economy to Business or First Class)
Award travel using MileagePlus® miles
Last-minute or same-day flights
Need to make changes to your itinerary? The Boston office can:
Rebook flights due to schedule changes or personal reasons
Assist with voluntary and involuntary cancellations
Process ticket refunds (as per fare rules)
Apply flight credits or e-certificates
Baggage services are available to help with:
Excess baggage purchases
Lost or delayed baggage tracking
Damage claims and reimbursement
Special baggage assistance for sports gear, pets, or medical devices
Passengers can visit the United desk for:
Check-in support (domestic & international)
Printing boarding passes
Priority check-in for Premier® members
Group check-in assistance
If you're a member of United's loyalty program, the Boston office helps with:
Mileage accrual inquiries
Mileage redemption
Status upgrades
Account updates or troubleshooting
For international travelers, the office offers guidance on:
Visa and passport requirements
Travel advisories and entry restrictions
Travel insurance recommendations
Transit rules and connection assistance
The United Airlines Boston Office is your dedicated local resource for managing flights, resolving issues, and ensuring a seamless travel experience. Whether you're a first-time traveler or a frequent flyer, United's Boston team stands ready to support your journey with professionalism and efficiency.
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